(gentle piano music)
-: My name is Barbara Joseph.
I was on my way to work, and I was hit by a big truck.
It affected my life real bad,
because I wind up with back problems
and having problems to walk.
I was in extreme pain.
-: To this day, she needs a lot of help
doing things around the house.
Myself and my kids, we still help my mom a lot.
I was at work, and I got the call
that my mom had been in an accident,
and so when we got her to the hospital,
I'm just like, still trying to figure things out.
I'm trying to call the insurance. I'm upset.
I couldn't even dial the numbers properly.
So at that point I'm like, "I need to call somebody."
I Googled, and I end up calling Chris.
The amazing thing was, he put me at ease.
He was like, "I'm coming. Calm down. It's okay."
I was like, "You're coming to the house?"
(all laughing)
-: He came that evening. -: That evening.
-: Right after I got home.
-: He came that evening.
-: And he realized by looking at me
that I was in a lot of pain,
and I was worried about how I was gonna pay my bills.
He told me, "Miss Barbara, don't worry."
He said, "I'm gonna take good care of you."
And I was just surprised,
because I had never had nobody come sit down and talk to me
when I'd had been in trouble like that.
-: We didn't know what to do,
because when you have an accident,
you don't know head from tails,
and for Chris to come in to say, okay,
y'all can settle down, I got it.
He really was concerned,
not just concerned, but he knew.
He knew the business.
He knew law.
He was a people person.
He really was concerned about my mom.
I was confident.
My mom, she had a good case,
but I knew with Chris in her corner, she had a great case.
-: He really loves people, and he pour out his heart.
(gentle music)